Support

Getting help fastest

Include whichever of these you have. Every one of them saves a round trip:

• The order number, if it is about an order.
• The seller's name, if it is about a listing or a producer.
• The email address on your account — not a different one.
• A screenshot, if the app did something you did not expect.
• Your device and iOS version, if the app crashed.

Common things

My order has not arrived

Open the order in the app first: it shows the current status and, once a courier has the order, where it is. If the status has not moved and the pickup window has passed, email us with the order number and we will chase both ends of it.

Something arrived wrong, damaged, or missing

Email us within 48 hours with the order number and a photo. Food is perishable and the window for sorting it out honestly is short. We deal directly with the producer — you do not have to.

I was charged and I should not have been, or the amount looks wrong

Send the order number. Every amount on an Only Local Co. order is calculated and stored by our servers, so we can show you exactly how a total was built — what the producer was paid, what the courier was paid, and what the platform kept.

I want to change or cancel an order

You can cancel in the app until the producer accepts. After that, email us: some producers start on an order immediately and some do not, and we will tell you honestly which one you have.

I cannot sign in

Use Forgot password on the sign-in screen; the reset link is good for one hour. If the email does not arrive, check spam, then email us from the address on the account.

Closing your account

You can delete your account from inside the app. You do not have to email anyone to do it and you do not have to ask permission.

1. Open Profile from the tab bar.
2. Scroll to the bottom, past Sign Out.
3. Tap Delete my account.
4. Type DELETE to confirm.

Deleting removes your profile, your addresses, your saved payment method and your order history from the app. Records we are required to keep — the financial record of a completed transaction, for as long as tax and accounting law requires it — are retained in a form that is no longer attached to your profile. What we keep and why is set out in the Privacy Policy.

If you cannot reach the screen — you have lost access to the account, for instance — email privacy@onlylocalco.com from the address on the account and we will do it for you.

Selling on Only Local Co.

Producers, makers, growers and service providers apply from onlylocalco.com/seller. What each category has to show us before it can sell — licences, food handler cards, insurance, the lot — is listed in plain language under Requirements, so you can see what you are in for before you start.

Where you can sell and where you can be seen are two different things. Your storefront, your story and your listings are visible nationwide from the day you are approved. Ordering and delivery are open in Oregon and Texas. What a given category may do in a given state — sell, hand over at pickup, deliver, ship — is decided by that state's law, not by us, and the app enforces it rather than asking you to remember it.

Questions about applying, or about a document that was not accepted, go to support@onlylocalco.com.

Reporting a listing, a review, or a person

Every listing, review and community post has a Report control. Reports go to a human, not to a filter. If something is unsafe, mislabelled, or being sold by someone who should not be selling it, report it in the app or email us — we would rather hear it twice than not at all.

Accessibility

If any part of the app or this site is unusable with the tools you rely on, tell us at support@onlylocalco.com and describe what you were trying to do. That is a bug on our side, and it gets treated as one.

Security

If you have found a vulnerability, email support@onlylocalco.com with SECURITY in the subject line. Please give us a reasonable window to fix it before publishing. We will not threaten anyone who reports one in good faith.

The rest of it